What is a PCP and why do I need one?

PCP stands for “primary care doctor” and Dr Melissa C Wong, MD is a family physician who specializes in primary care. 

Having a primary care doctor you see regularly is vital to your overall health.

  • Improved Health and High Value Care - In addition to providing routine medical care, Dr Melissa C Wong will also help to identify potential health problems, manage preventative screenings, and promote your overall wellness.​

  • Build a Relationship - Through regular visits, your PCP gets to know you, your family history, and your lifestyle. You can develop a trusting relationship with Dr Melissa C Wong and her staff that allows you to talk honestly and openly about your health concerns.

Work closely with specialists

  • Dr Melissa C Wong and her staff can connect you to highly trained medical specialists when you need advanced or specialized care. When your care includes treatment from numerous health care specialists, we can ensure you receive coordinated and high quality care.

What if I am sick and the office is closed?

In cases of emergency such as chest pain, shortness of breath, severe pain, call 911 or go to the nearest emergency room.

Emergency rooms closest to the office at 94116:

UCSF: 500 Parnassus Ave San Francisco CA 94143 Phone: 415-353-1037
St. Mary’s Medical Center: 450 Stanyan St, San Francisco, CA 94117 Phone: (415) 668-1000
CPMC Davies: Castro and Duboce Streets San Francisco CA 94114 Phone: 415-600-0600
CPMC Van Ness: 1260 Franklin Street San Francisco CA 94109 Phone: 415-600-3333

Please contact your insurance for a full list of hospitals in your area and in your network.


If you have an urgent non-life threatening condition, such as UTI, flu like symptoms, questions regarding COVID testing, sprained ankle, mild injury, you can go online to schedule an appointment and check if they accept walk ins.

Urgent cares closest to the office at 94116:

Carbon Health: 2131 Irving Street San Francisco CA 94122 Phone: 415-233-8388
Golden Gate Urgent Care: 199 West Portal Ave San Francisco CA 94127 Phone: 415-821-8798

Please contact your insurance for a full list of urgent cares in your network.

Dr Melissa C Wong, MD’s answering service is 415 750 6716. It is for URGENT CALLS ONLY.
If you have a nonurgent question or insurance related question, please call us back during normal business hours and we will be happy to assist you then.

You can also contact your insurance company as they may provide other services, such as 24/7 nurse advice line.

Medication Refills

Medication refills should be completed through your preferred pharmacy.

Please contact your pharmacy to request medication refills - they will be directly sent to Dr Melissa C Wong via fax or through the electronic health record.

Vaccines We currently carry vaccines against these pathogens:

  • Chickenpox (varicella)

  • Hepatitis A

  • Hepatitis B

  • Influenza (regular, limited supply of Flublok and high dose)

  • Measles, mumps, rubella

  • Pneumococcal (Prevnar 20)

  • Tetanus, diphtheria, pertussis (Boostrix)

  • HPV (Gardasil 9)

  • Shingles (Shingrix)

    For more information about vaccination, please visit the CDC website:

  • https://www.cdc.gov/vaccines/

Communication Elation Passport is a patient portal and a convenient way for you to communicate nonurgent issues with Dr Melissa C Wong

and her office staff.

https://www.elationhealth.com/patient-passport/
Please call the office to set up your portal using your email.

Nonurgent messages will be returned within 3-5 business days or sooner.

For urgent matters, call the office 415 566 8799 during office hours to ensure Dr Wong receives the message in a timely manner.
For urgent matters after hours, call Dr Wong’s answering service at 415 750 6716. This is for URGENT CALLS ONLY.

For emergent or life threatening issues, call 911 or go to your nearest emergency room. Do not send a message.